1. Who we are
Sorinai is operated by Sorinai Ltd, a private limited company registered in England and Wales (company number 17153714) with its registered office at 4 Baltimore Wharf, London, E14 9AQ, United Kingdom (“Sorinai,” “we,” “us”). These Terms of Service (“Terms”) govern your access to and use of the Sorinai desktop application, website, and related services (collectively, the “Service”).
By installing, signing in to, or otherwise using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.
2. What Sorinai does
Sorinai is an AI assistant for recruiters. When you start a session, Sorinai can listen to a live conversation on your device, transcribe it, suggest questions, fill qualification fields, flag potential discrepancies against publicly available information, and store sessions so you can search them later. Sorinai does not make hiring decisions for you. Outputs are suggestions to assist your judgment, not conclusions.
3. Recording and consent — your responsibility
You are solely responsible for obtaining all legally required consents before using Sorinai to capture, transcribe, or analyse any conversation. In the United Kingdom, recording a business call without informing the other party may breach the UK GDPR, the Data Protection Act 2018, and the Investigatory Powers (Interception by Businesses etc. for Monitoring and Record-keeping Purposes) Regulations 2018. In the European Union, all-party consent or another lawful basis under the GDPR is generally required. Several US states (including California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania, and Washington), as well as Australia and other jurisdictions, also require all-party consent. The applicable rule depends on where you and each other participant are located.
You agree that, before each session, you will (a) determine the applicable law, (b) obtain any required consents from every participant, and (c) keep a record of those consents sufficient to demonstrate compliance. You will not use the Service to capture any conversation in violation of applicable law, contract, or any participant's reasonable expectation of privacy.
You agree to indemnify and hold Sorinai harmless from any claim arising out of your failure to obtain required consents or your use of the Service in violation of any wiretap, eavesdropping, recording, privacy, or data protection law.
4. Your account
You must be at least 18 years old and able to form a binding contract. You are responsible for keeping your credentials secure, for all activity under your account, and for promptly notifying us of any unauthorised access at hello@sorinai.com.
5. Plans, billing, and trials
Paid plans are billed in advance on a monthly or annual basis through our payment processor (Stripe). By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel.
Free trial & Starter. The Starter plan includes a limited number of free sessions as described on our pricing page. We may change the free allowance at any time on a prospective basis.
Renewal & cancellation. Subscriptions auto-renew at the end of each billing period at the then-current price unless cancelled before the renewal date. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period and you retain access until then.
Refunds. If you are a UK or EU consumer, you may have a statutory right to cancel within 14 days of purchase under the Consumer Contracts Regulations 2013 — except where you have expressly consented to immediate access to the Service and acknowledged that you lose your right to cancel by doing so. Apart from such statutory rights, payments are non-refundable and we do not provide refunds or credits for partial billing periods, downgrades, or unused time. If you believe you were charged in error, contact hello@sorinai.com within 14 days.
Taxes. Prices exclude VAT, GST, and other applicable taxes, which may be added at checkout based on your billing location.
6. Acceptable use
You agree not to:
- use the Service for any unlawful purpose, including discriminatory hiring practices in violation of applicable employment law (including the UK Equality Act 2010);
- capture or process conversations without the consents required by Section 3;
- use the Service to make a final adverse employment decision solely on the basis of an automated output;
- reverse engineer, decompile, or attempt to extract source code, models, or weights from the Service, except to the extent expressly permitted by law;
- resell, sublicense, white-label, or share access with anyone outside your organisation;
- use the Service to build a competing product, or to train any machine learning model;
- upload content that contains malware, infringes third-party rights, or violates the privacy of any individual; or
- interfere with the integrity or performance of the Service, including by attempting to bypass usage limits or rate limits.
7. Your content
“Customer Content” means the audio, transcripts, notes, candidate information, qualification answers, and other data you submit to or generate through the Service. You retain all rights in your Customer Content.
You grant us a limited, non-exclusive, worldwide licence to host, process, transmit, and display Customer Content solely as necessary to provide and secure the Service for you, to comply with law, and to enforce these Terms. We do not use your Customer Content to train foundation AI models. Where we use third-party AI providers to generate outputs, those providers are contractually prohibited from training their models on your Customer Content.
You represent and warrant that you have all rights, consents, and authority necessary for us to process Customer Content as contemplated by these Terms, including any consents required from candidates and other call participants.
8. AI outputs
The Service uses large language models and other machine learning systems to generate suggestions, summaries, and flags (“Outputs”). Outputs may be inaccurate, incomplete, or out of date. You are responsible for reviewing Outputs before relying on them and for any decision you make based on them. Sorinai is a tool to assist your professional judgment, not a substitute for it.
Because Outputs are generated probabilistically, similar inputs may produce similar Outputs across different customers. You will not assert ownership over Outputs to the extent doing so would prevent us from generating substantially similar Outputs for other customers.
9. Our intellectual property
The Service, including all software, models, designs, and documentation, is owned by Sorinai and our licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. No other rights are granted by implication or otherwise.
10. Feedback
If you send us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use it for any purpose without obligation to you.
11. Third-party services
The Service interoperates with third-party meeting platforms (for example, Zoom, Google Meet, Microsoft Teams, Webex) and communication tools (for example, WhatsApp, FaceTime, Slack, Discord). Your use of those services is governed by their own terms. We are not responsible for third-party services and do not guarantee their availability or behaviour.
12. Suspension and termination
You may stop using the Service at any time and cancel your subscription from your account. We may suspend or terminate your access if you breach these Terms, if your use creates a security or legal risk, or if required by law. Upon termination, your licence to use the Service ends and we may delete your Customer Content after a reasonable retention period as described in our Privacy Policy. Sections that by their nature should survive (including Sections 3, 7, 9, 13, 14, 15, and 17) will survive termination.
13. Disclaimer of warranties
Except for any statutory rights that cannot be excluded under UK consumer law, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, Sorinai disclaims all warranties, express or implied, including merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or that Outputs will be accurate or reliable.
14. Limitation of liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law. Subject to that, and to the maximum extent permitted by law, Sorinai and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Service, even if advised of the possibility of such damages. Our aggregate liability for all claims arising out of or related to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).
15. Indemnification
You will defend, indemnify, and hold harmless Sorinai from and against any third-party claim arising out of (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, (c) your failure to obtain required consents under Section 3, or (d) any hiring or employment decision you make using the Service.
16. Changes to the Service or these Terms
We may modify the Service or these Terms from time to time. If we make a material change, we will notify you by email or in-product notice at least 30 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription before the change takes effect.
17. Governing law and disputes
These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by the laws of England and Wales. Subject to the next sentence, the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim. If you are a consumer resident in the European Union, you may also bring proceedings in the courts of the EU member state in which you are resident, as required by mandatory local law.
18. Miscellaneous
These Terms, together with our Privacy Policy and any order form or Data Processing Addendum you sign with us, are the entire agreement between you and Sorinai regarding the Service and supersede any prior agreement on that subject. If any provision is unenforceable, the rest will remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term. Notices to you may be sent by email; notices to us must be sent to hello@sorinai.com.
19. Contact
Questions about these Terms? Reach us at hello@sorinai.com.